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Privacy Policy

 

Privacy Policy

Last updated: August 2026

M I A respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, engage with our services or participate in the M I A workforce ecosystem.

For the purposes of UK data protection law, M I A is responsible for determining how and why your personal data is processed where we act as the data controller.

1. Who we are

M I A is a technology enabled workforce platform designed to connect skills development, talent, employment opportunities and ongoing workplace support.

Our ecosystem may include services such as HATCH, NEST and FLIGHT, together with future M I A products and services.

Company name: M I A Worldwide
Trading name: M I A
Registered office: Innovation Centre, Europarc, Grimsby
Company number: 16760563
Email: support@mia-worldwide.com

2. Information we may collect

Depending on how you interact with M I A, we may collect information including:

Personal and contact information

This may include:

  • your name
  • email address
  • telephone number
  • postal address
  • date of birth
  • employer or organisation
  • job title

Learner and candidate information

Where you engage with our workforce, learning or employment services, we may collect information including:

  • employment history
  • education and qualifications
  • skills and experience
  • CV information
  • training records
  • assessment results
  • career interests and preferences
  • employment preferences
  • availability
  • information relevant to matching you with employment opportunities
  • identification and Right to Work information where necessary

Employer information

Where you represent an employer, we may collect:

  • your name and contact details
  • organisation information
  • recruitment and workforce requirements
  • vacancy information
  • workforce skills requirements
  • information about candidates or employees where appropriately provided to us

Website and technical information

When you use our website or digital services, we may collect information such as:

  • IP address
  • browser type
  • device information
  • pages viewed
  • time spent on the website
  • referral source
  • website interaction information
  • cookie and analytics information

Communications

We may retain information contained within emails, website enquiries, telephone conversations, meetings or other communications with M I A.

Special category information

In some circumstances, information provided to us may include sensitive personal data.

This could include information relating to health, disability, ethnicity or other protected information where it is relevant to providing support, ensuring accessibility, meeting legal requirements or delivering particular services.

We will only process this information where we have an appropriate lawful basis and additional legal condition for doing so.

3. How we collect information

We may collect personal information:

  • directly from you
  • through our website
  • through application or registration forms
  • through the M I A platform
  • during training or assessment
  • through employers
  • through training providers or education partners
  • through recruitment or workforce partners
  • through publicly available professional sources
  • through referral organisations
  • through other organisations where you have authorised them to provide information to us

Where information is obtained from another source, we will handle it in accordance with applicable data protection law.

4. How we use your personal information

We may use your information to:

Provide M I A services

This may include:

  • registering individuals with M I A
  • delivering learning and development services
  • personalising learning experiences
  • providing mentoring and support
  • assessing skills and employment readiness
  • creating or supporting candidate profiles
  • matching individuals with relevant opportunities
  • connecting talent with employers
  • supporting onboarding
  • providing ongoing workplace support
  • monitoring progression and outcomes

Support employers

We may use information to:

  • understand workforce requirements
  • support recruitment and talent identification
  • match appropriate candidates with vacancies
  • support onboarding and retention
  • analyse workforce and skills requirements
  • improve workforce planning and services

Operate and improve our technology

We may analyse information to:

  • improve our website and platform
  • improve user experience
  • develop new features and services
  • understand how our services are being used
  • improve matching, learning and workforce outcomes

Communicate with you

We may use your information to:

  • respond to enquiries
  • provide service updates
  • administer your account
  • contact you regarding opportunities
  • provide information you have requested
  • manage relationships with employers, partners and suppliers

Marketing

Where permitted by law, we may send information about M I A, our services, partnerships, events or opportunities.

You can opt out of marketing communications at any time.

5. Our lawful basis for using your information

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Consent

Where you have given us clear permission to use your personal information for a particular purpose.

You can withdraw your consent at any time.

Contract

Where processing is necessary to provide a service you have requested or to take steps before entering into an agreement with you.

Legitimate interests

We may process information where it is reasonably necessary for the legitimate interests of M I A or another organisation, provided those interests do not override your rights and freedoms.

Our legitimate interests may include:

  • operating and improving our services
  • supporting workforce development
  • connecting individuals with appropriate employment opportunities
  • developing relationships with employers and partners
  • responding to enquiries
  • maintaining the security of our systems
  • understanding use of our website and services

Legal obligation

We may process information where necessary to comply with legal or regulatory obligations.

This may include matters relating to employment, Right to Work, safeguarding, taxation, fraud prevention or regulatory requirements where applicable.

6. Artificial intelligence and automated technology

M I A may use artificial intelligence and other technology to support areas such as:

  • personalised learning
  • candidate profiling
  • skills analysis
  • career guidance
  • opportunity matching
  • employer matching
  • user support
  • workforce insights

Technology may assist M I A in making recommendations, but we aim to ensure appropriate human oversight where decisions could significantly affect an individual.

Where applicable, we will provide further information about the use of automated decision making and your rights in relation to it.

7. Sharing your information

We do not sell your personal information.

We may share information where necessary with organisations including:

  • employers
  • prospective employers
  • training providers
  • education partners
  • assessment and accreditation organisations
  • technology providers
  • hosting and software providers
  • professional advisers
  • funding organisations where required
  • government or regulatory bodies where legally required
  • service providers supporting the operation of M I A

We will only share personal data where there is an appropriate reason and lawful basis for doing so.

Where M I A uses suppliers to process personal information on our behalf, appropriate contractual and data protection arrangements will be put in place.

8. Candidate and employer matching

One of M I A's functions is to connect talent with employment opportunities.

Where you use M I A as a learner or candidate, relevant information from your profile may be made available to employers where appropriate.

This may include information such as:

  • skills
  • qualifications
  • training completion
  • employment experience
  • career preferences
  • availability
  • relevant assessment information

We will not intentionally share information that is unnecessary for the employment matching process.

9. International transfers

Some technology suppliers or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.

10. How long we keep your information

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, regulatory, contractual and operational requirements.

Retention periods may vary depending on:

  • the type of information
  • the service provided
  • legal requirements
  • contractual obligations
  • whether an individual remains active within the M I A ecosystem
  • whether information is required to resolve a dispute or establish legal rights

Where information is no longer required, we will securely delete or anonymise it.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access
  • accidental loss
  • misuse
  • alteration
  • disclosure
  • destruction

Access to personal information is limited to individuals and organisations that have a legitimate reason to access it.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

  • request access to personal information we hold about you
  • request correction of inaccurate or incomplete information
  • request deletion of your personal information
  • request restriction of processing
  • object to certain types of processing
  • request transfer of your information in certain circumstances
  • withdraw consent where processing is based on consent
  • object to direct marketing
  • raise concerns about certain automated decisions

Some rights depend on the lawful basis we rely upon and may not apply in every circumstance.

To exercise your rights, contact:

support@mia-worldwide.com

We may need to verify your identity before processing a request.

13. Your right to object

You have the right to object to the processing of your personal information where we rely on legitimate interests in certain circumstances.

You also have an absolute right to object to the use of your personal information for direct marketing.

To object, contact us at support@mia-worldwide.com.

14. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • operate essential website functions
  • remember preferences
  • understand website usage
  • measure performance
  • improve the user experience
  • support analytics or marketing where permitted

Where cookies are not strictly necessary, we will obtain consent where required.

Further information should be provided through our Cookie Policy and cookie preference settings.

15. Links to other websites

Our website may contain links to websites operated by third parties.

M I A is not responsible for the privacy practices of third party websites. You should review their privacy information before providing personal data.

16. Children's information

M I A services may in future be available to younger people as part of education, training or employment programmes.

Where we process personal information relating to children or young people, we will take additional steps to ensure that information is processed fairly, transparently and appropriately.

Where parental, guardian or organisational consent is legally required, appropriate processes will be put in place.

17. Changes to this Privacy Policy

We may update this Privacy Policy as M I A develops, new services are introduced or legal requirements change.

The latest version will always be published on our website.

We recommend reviewing this page periodically.

18. Complaints

If you have concerns about how M I A uses your personal information, please contact us first at support@mia-worldwide.com so that we can investigate.

You also have the right to raise a complaint with the Information Commissioner's Office, the UK's data protection regulator.

Information about making a complaint is available through the Information Commissioner's Office website.


Copyright © 2026 MIA WORLDWIDE - All Rights Reserved.


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